Shipping and returns
ORDER AND RETURNS
Placing and order
- Add an item you want to buy to your cart.
- You can edit your Shopping Cart by clicking on the Shopping Cart symbol on the right side of your screen. Within the shopping cart you will be able to change the quantity of each contained product or delete products from your shopping list.
- To delete a product check the delete box in the product row and click “UPDATE”. The product will be deleted from your list.
- Click Proceed to Checkout after you’ve reviewed the items in the Shopping Cart.
- Enter your shipping address, choose a shipping method, and enter your payment information.
- Then click Place your order.
DELIVERY AND SHIPPING
Delivery will take place at the delivery address you have provided. It takes about 2-10 working days for us to deliver your order from the time place it on www.santomarodesignstore.com
TRACKING YOUR ORDER
As soon as we have received your order, we will send you a confirmation email. When your order has arrived in the sorting center, you will receive the tracking number via email to trace your package. All orders are handled by our shipping partner. If you have any further questions regarding our shipping terms, please contact us at email@example.com
If you are not satisfied with your order, for any reason, you can easily return or exchange the products within 14 days after you received it. To return your order, follow these steps:
- Place the item(s) in a shipping box.
- Place the item(s) into the box together with the invoice you’ve received.
- Close the box and tape it securely.
- Note the return shipping address on shipping box.
- Deliver at your nearest delivery point/post office.
- Returns may take up to 4-5 working days to process once we have received it.
- Please make sure you return the product in its original condition, otherwise we cannot accept the return.
- Unfortunately we are not able to provide free returns. In case of a return, we will refund your payment within 14 days (excl. return shipping costs).
Please note, our office and return address is:
Santomaro snc via Gorizia 40, 62012 Civitanova Marche (MC) Italy